Cancellation And Refund Policy
Cycling Zens - Cancellation And Refund Policy:
- Any cancellations of the booking shall be made before 48 hours of the actual time of accessing bookings to claim refund of the paid amount. No refund shall be made once the 48hr window starts.
- The refund will be initiated through an online mode of payment and will take 15 working days. If you don't receive your refund within this time, please contact your bank in case.
- Cancellation of bookings shall be made with mail with Subject: " Cancellation Request" and sent to info@cyclingzens.com
Mail shall contain following details:
1. Booking ID
2. Cancellation Reason
3. Refund Account Details
Cancellation shall be initiated after formal order cancellation request is received at info@cyclingzens.com
Refund shall be made under following conditions:
- Booking was cancelled.
- Booking was not delivered to the recipient. (This does not include the case for unfounded recipient )
If there is any complain regarding the quality of the services, we will inquire about the same and if it is found to be true, the customer will get a full refund.
A refund can only be requested in case of service failure, our team will evaluate if a booking qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
In case of Cancellation, 50% charge will be applicable.
- Any discounted or exempted amount cannot be claimed for refund.
- Any extra amount credited to Cycling Zens's account may be considered for booking enhancement but will not be refundable.
In all matters concerning Cancellation and refund Cycling Zens shall have the deciding hand.
Cycling Zens may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
If you have any questions/comments about our Cancellation And Refund Policy, please email us at info@cyclingzen.com